Why we maintain standard terms
At TaxLab, we maintain non-negotiable standard terms for all customers to ensure consistency, efficiency, and compliance.
We provide a single software-as-a-service (SaaS) platform with uniform features and functionality for all customers. This approach supports key customer priorities, including information security, rapid software innovation, and cost-effectiveness, while ensuring a secure and scalable solution.
Standardised terms allow us to deliver these benefits without the delays and complexities of individual contract negotiations as the platform, features, and security measures evolve over time.
We regularly review our standard terms to ensure they remain effective, align with regulatory requirements and industry best practices, and incorporate customer feedback. Our terms also comply with our ISO/IEC 27001-certified Information Security Management System (ISMS).
Our standard terms have been thoroughly reviewed and approved by legal teams from banks, insurance providers, multinational and local accounting firms, and central and local government organisations.
How this benefits you
Faster innovation and operational efficiency
Standard terms enable our research, development, and support teams to respond quickly to customer needs without the delays and complexities of navigating varied and potentially conflicting bespoke legal agreements. This streamlined approach ensures efficiency, reduces administrative overhead, and allows us to focus on delivering high-quality solutions, continuous improvements, and responsive support for all customers.
Uncompromised information security compliance
Operating under a single set of standard terms is essential to maintaining our ISO/IEC 27001-certified Information Security Management System (ISMS). We cannot maintain separate security policies, warranties, or indemnities for individual customers, as this would undermine the integrity of our ISMS and create inconsistencies in security controls. A unified approach ensures consistent security policies, clear warranty and indemnity provisions, streamlined processes, and greater clarity, ultimately strengthening information security and providing customers with confidence in our platform.
Consistent and predictable pricing
By reducing administrative and legal costs, we can offer more competitive pricing, ensuring all customers have access to the same high-quality tax compliance software at an efficient cost. Standardised terms eliminate the need for individual contract negotiations, allowing us to allocate resources toward continuous innovation, security, and support. This approach ensures long-term value, operational efficiency, and compliance with industry best practices.